Thames AI prioritises user privacy and the protection of personal data. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our platform.
We are committed to transparency and trust in how we process personal information. We strive to keep users informed with clear and timely updates regarding their data rights and usage.
Our goal is to ensure a secure and comfortable experience for all users. If you have any questions or concerns about your privacy, please do not hesitate to reach out.
For direct inquiries, contact us at [email protected].
Personal Data We Collect and Why
We collect personal information for the following purposes:
- To grant access to our platform and provide essential features
- To enhance service performance and user experience
- To meet legal obligations and protect user rights
When We Collect Your Data
- When you visit our website or interact with the service
- When you use features like demo access or engage in transactions
- When you contact us through any communication channel
Your Consent and Options
You may refuse to provide personal data. However, certain features may be unavailable without that information.
What Personal Information We Collect
- IP address
- Device type and browser details
- Visit date and time
- Name, email address, and phone number (when submitted)
Lawful Basis for Processing Data
| Purpose | Legal Basis |
|---|---|
| Sharing data with third parties | Consent |
| Responding to enquiries | Legitimate interest |
| Compliance with regulations | Legal obligation |
| Service improvement | Legitimate interest |
| Fraud prevention | Legitimate interest |
Sharing Data with Third Parties
Personal data may be shared with our service partners, regulatory authorities, and business affiliates when necessary.
Cookies and External Services
We use cookies to:
- Ensure proper website functionality
- Remember user settings and preferences
- Improve UX through behavioural analysis
- Collect statistical usage data
Cookies can be disabled in your browser settings, though some features may not work as intended.
Key Third-Party Services We Use
- Google Analytics (for traffic monitoring)
- Advertising networks (for personalised content)
- Social media integrations (for sharing and login functions)
Data Retention Period
We retain your data only as long as needed to fulfil the original purpose. In some cases, it may be kept longer to comply with legal requirements or resolve disputes.
Your Rights Under UK GDPR
- Request access to your personal data
- Request correction or deletion
- Object to certain types of processing
- Request limitations on processing
- Data portability requests
- Withdraw consent at any time
To exercise any of these rights, please email us at [email protected].
Information Security
We employ technical and organisational measures to protect your data. While we take security seriously, no system can be 100% secure, and we encourage responsible data handling on your part as well.
Privacy Policy Updates
This policy may be updated periodically. Significant changes will be communicated on our website.
Contact Us
For further information or clarification regarding our privacy policy, please reach out via [email protected].